Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is the meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated liners with dry ice or non-toxic gel packs to ensure they stay at food-safe temperatures during transit.
Where do you source your livestock?
We partner exclusively with local, sustainable farms that prioritize ethical animal husbandry and grass-fed or organic grain-finishing practices.
Can I track my delivery?
Yes, once your order is dispatched, you will receive an email with a tracking number so you can monitor your package's journey to your doorstep.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns once meat has been delivered. However, if there is an issue with quality or damage during transit, please contact us within 24 hours for a refund or replacement.
How long can I store the meat in the freezer?
Our vacuum-sealed products can be stored in the freezer for 6 to 12 months without losing quality, though we recommend consuming within 3 months for optimal flavor.
Do you offer custom cuts or bulk orders?
Absolutely! We can accommodate custom butchery requests and wholesale bulk orders. Please contact our support team directly to discuss your specific requirements.