Returns & Exchanges

Due to the perishable nature of our premium meats, we cannot accept physical returns once a delivery has been completed. However, if your order is damaged or does not meet our quality standards, we are committed to providing a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your vacuum-sealed packaging and ensure the meat is still at a safe, chilled temperature.

• 2.
  Document Issues

  If you notice any punctures or quality concerns, take clear photographs of the product and the shipping label within 24 hours of delivery.

• 3.
  Contact Our Butchers

  Email our support team with your order number and photos at [email protected] to initiate a claim.

• 4.
  Resolution Process

  Our team will review your request and issue a store credit, refund, or schedule a priority redelivery of your items.